Cancellations, Non-refundable booking fees and No-Shows.
When booking your appointment at Allure, we may require your card details or for a deposit/ booking fee to be taken at the time of booking.
Your card details are securely held by our booking system (Phorest) and are not viewable by the salon or any member of staff.
For bookings where your card details are captured a small deposit is taken and this will be deducted from your treatment on checkout. Your card will not be charged the full treatment value on booking; however, it will be charged in the event of a no show or late cancellation.
Cancellations between 48hrs and 24hrs of your appointment will be charged at 50% of the total appointment cost.
Cancellations within 24hrs (or no-shows) will be charged at 100% of the total treatment cost.
Appointment reminders are sent via email 72 hours before your appointment so please contact us as early as possible to avoid your card being charged.
We Reserve the right to ask for payment in full before a booking will be made. If this is required, this amount will be treated the same as a non-refundable booking fee and will be retained in proportion to the above late cancellation charges (50% for cancellations between 48-24 hours and 100% if you cancel within 24hrs of your appointment start time)
If no booking fee or card capture is taken and you cancel within 48hrs, we reserve the right to ask for a late cancellation charge in line with the cancellation terms above of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and have not contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointments.
Lateness
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. If you are more than 15 minutes late, we may cancel your appointment and apply the above terms as a no-show.